Return Policy

ABSOLUTELY NO RETURNS WITHOUT RETURN AUTHORIZATION NUMBER.

If you return the product without Digital Universe prior authorization, you agree to relinquish all right and title to and waive all claims against Digital Universe for credit related to such products

•  A Return Merchandise Authorization (RMA) number must be obtained from DIGITAL UNIVERSE prior to the return of any merchandise by faxing or e-mailing RMA form to us
•  All returns must be shipped freight prepaid by the customer and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back.
•  Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging.
• Where applicable, a fee up to 50% of the product price may be applied for missing parts, documentation, and manufacturer's box/packing.
•  Items showing signs of misuse or consumer abuse will not be accepted for return
• Large screen TVs and other heavy items are not returnable and must be referred to the manufacturer for authorized warranty repair unless damaged in shipping.

DEFECTIVE ITEMS

•  Defective returns are eligible for EXCHANGE within 15 days from the date received. After 15 days, all products must be referred to the manufacturer for authorized warranty repair. Large items such as big screen TVs, software and consumables are not returnable. Contact manufacturer for the warranty repair or replacement.
• If defective item is no longer available, full purchase price excluding shipping and handling will be refunded.
• If customer requests refund instead of the exchange, re-stocking fee of 20% (or $5 minimum) will be charged and shipping and handling will not be refunded.

NON-DEFECTIVE ITEMS

Non-defective products will not be considered for the return regardless of the reason.

It is your responsibility to determine compatibility and fitness for use. We do not provide advice or recommendations on any products. Call manufacturer before you place the order if you have any questions or to verify if product will work for your application.

REFUSED DELIVERY

If you refused a delivery or if product is returned to us because you provided un-deliverable shipping address, re-stocking fee of 20% (or $5 minimum) plus $15 refused delivery fee will be deducted from your payment and shipping and handling will not be refunded.

NON-RETURNABLE ITEMS (unless damaged in shipping)

Large items (such as big screen TVs) – contact manufacturer for repair or replacement

Software and DVDs – exchange for the same title only if media is defective.

Consumables (such as toner, ink, paper) – contact manufacturer for the replacement

Return Merchandise Authorization Form

Customer Service - customerservice@diguniverse.com

By Mail:

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